1. About this Policy

This Privacy Policy describes how we process your personal data at Metus. From now on, we'll call it the 'Policy'.

It applies to your use of:

  • all Metus streaming services as a user. For example this includes:
    • your use of Metus on any device
    • the personalisation of your user experience.
    • the infrastructure required to provide our services
    • connection of your Metus account with another application
    • both our free or paid streaming options (each a 'Service Option')
  • other Metus services which include a link to this Policy. These include Metus websites, Customer Service and the Community Site

From now on, we'll collectively call these the 'Metus Service'.

From time to time, we may develop new or offer additional services. They'll also be subject to this Policy, unless stated otherwise when we introduce them.

This Policy is not...

  • the Metus Terms of Use, which is a separate document. The Terms of Use outline the legal contract between you and Metus for using the Metus Service. It also describes the rules of Metus and your user rights
  • about your use of other Metus services which have their own privacy policy.

2. Your personal data rights and controls

Many privacy laws give rights to individuals over their personal data. These laws include the General Data Protection Regulation, or 'GDPR'.

Some rights only apply when Metus uses a certain 'legal basis' to process your data. We explain each legal basis, and when Metus uses each one, in Section 4 'Our purpose for using your personal data'.

The table below explains:

  • your rights
  • circumstances when they apply (such as the legal basis required)
  • how to use them

 

It’s your right to... How?
Be informed Be informed of the personal data we process about you and how we process it. We inform you:
  • through this Policy
  • through information provided to you as you use the Metus Service
  • by answering your specific questions and requests when you contact us
Access Request access to the personal data we process about you. To request a copy of your personal data from Metus, either:
  • use the “Download your data” tool in your account Privacy Settings

When you download your data you will receive the information about your data that Metus has to provide under Article 15 of the GDPR. If you would like more information about how we process your personal data, you can contact us.
Rectification Request that we amend or update your personal data where it’s inaccurate or incomplete. You can edit your User Data under ‘Edit profile’ in your account or by contacting us.
Erasure Request that we erase certain of your personal data.
For example, you can ask us to erase personal data:
  • that we no longer need for the purpose it was collected for
  • that we process based on the legal basis of consent, and you withdraw your consent
  • when you object (see section ‘Object’ below) and
    • you make a justified objection, or
    • you object to direct marketing

There are situations where Metus is unable to delete your data, for example when:
  • it’s still necessary to process the data for the purpose we collected it for
  • Metus’s interest in using the data overrides your interest in having it deleted. For example, where we need the data to protect our services from fraud
  • Metus has a legal obligation to keep the data, or
  • Metus needs the data to establish, exercise or defend legal claims. For example, if there’s an unresolved issue relating to your account
 There are several ways you can erase personal data from Metus:
  • to remove audio content from your profile select the relevant content and choose to remove it. For example, you can remove playlists from your profile, or remove a track from your playlist
  • to request erasure of your other personal data from Metus, follow the steps on our support page. This data includes your User Data, Usage Data and other data listed in Section 3 ‘Personal data we collect about you’
  • you can also contact us to request erasure
Restriction Request that we stop processing all or some of your personal data.
You can do this if:
  • your personal data is inaccurate
  • our processing is unlawful
  • we do not need your information for a specific purpose, or
  • you object to our processing and we are assessing your objection request. See section ‘Object’ below

You can request that we stop this processing temporarily or permanently.		 You can exercise your right to restriction by contacting us.
Object Object to us processing your personal data.
You can do this if:
  • Metus is processing your personal data on the legal basis of legitimate interests, or
  • Metus is processing your personal data for tailored advertising
 To exercise your right to object, you can:
  • use controls on the Metus Service to switch off or adjust some features which process your personal data. See the end of this section on how you can control tailored advertising
  • contact us
Data portability Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.
You can request us to transmit your data when we are processing your personal data on the legal bases of consent or performance of contract. However Metus will try to honour any request to the extent possible.		 For information about how to exercise the right to portability, see ‘Access’ above.
Not be subject to automated decision making Not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. Metus does not carry out this type of automated decision making in the Metus Service.
Withdrawal of consent Withdraw your consent to us collecting or using your personal data.
You can do this if Metus is processing your personal data on the legal basis of consent.		 To withdraw your consent, you can:
  • adjust the relevant control on Metus
  • contact us
Right to lodge a complaint Contact the Croatian Authority for Privacy Protection or your local data protection authority about any questions or concerns. You can find the Croatian Authority’s details here. You can also go to the website of your local data protection authority.

Tailored advertising controls

What is tailored advertising?

  • This is when we use information about you to tailor ads to be more relevant to you. This is also known as interest based advertising.
  • An example of tailored advertising is when an advertising partner has information suggesting you like cars. This could enable us to show you ads about cars.

How to control tailored advertising:

  • You can control tailored advertising in your account
  • You can also control tailored advertising for some podcasts using the link in the episode's show description. This applies where the content provider inserts advertising into the podcast to fund it. The hosting provider, which might not be Metus, manages these controls for the podcast.

If you are 'opted out' of Tailored Ads in your Privacy Settings, you may still get advertising. This can include on our free Service Option, as well as our paid Service Option, as applicable (for example, advertising in podcasts). This type of advertising is based on your registration information and what you are currently listening to on our services. For example, if you are listening to a cooking podcast, you may hear an ad for a food processor.

3. Personal data we collect about you

These tables set out the categories of personal data we collect from you.

Collected when you sign up for the Metus Service or when you update your account
Category Description
User Data Personal data that we need to create your Metus account and that enables you to use the Metus Service.
The type of data collected and used depends on the type of Service Option you have. It also depends on how you create your account, the country you are in, and if you use third party services to sign in. This may include your:
  • profile name
  • email address
  • password
  • phone number
  • date of birth
  • gender
  • street address (see further details below)
  • country
  • university/college (for Metus Premium Student)

We receive some of this data from you e.g. from the sign up form or account page.
We also collect some of this data from your device e.g. country or region. For more information about how we collect and use this data, see ‘Your general (non-precise) location’ in the Usage Data category.
Street Address Data We may ask for and process your street address for the following reasons:
  • to check eligibility for a Service Option
  • to deliver notices which are required by law
  • to deliver support options
  • for billing and tax administration
  • to deliver physical goods or gifts which you have requested

In some cases, we may use a third party application to help you verify your address, such as Google Maps.
Collected through your use of the Metus Service
Categories Description
Usage Data Personal data collected and processed about you when you’re accessing or using the Metus Service.
There are a few types of information this includes, listed in the following sections.

Information about how you use Metus
Examples include:
  • information about your Metus Service Option
  • your actions with the Metus Service (including date and time), such as:
    • search queries
    • streaming history
    • playlists you create
    • your library
    • browsing history
    • account settings
    • interactions with other Metus users
    • your use of third party services, devices and applications in connection with the Metus Service
  • inferences (i.e., our understanding) of your interests and preferences based on your usage of the Metus Service
  • content you provide when participating in Metus promotions, such as contests or sweepstakes
  • content you post to any part of the Metus Service. For example: images, audio, text, titles, descriptions, communications, and other types of content
Your technical data
Examples include:
  • URL information
  • online identifiers such as cookie data and IP addresses
  • information about the devices you use such as:
    • device IDs
    • network connection type (e.g. wifi, 4G, LTE, Bluetooth)
    • provider
    • network and device performance
    • browser type
    • language
    • information enabling digital rights management
    • operating system
    • Metus application version
  • information which enables us to discover and connect with third party devices and applications. Examples of this information are the device name, device identifiers, brand and version. Examples of third party devices and applications are:
    • devices on your wifi network (such as speakers) which can connect to the Metus Service
    • devices your operating system makes available when connecting via Bluetooth, plugin, and installation
    • Metus partner applications to determine whether the application is installed on your device

Your general (non-precise) location
Your general location includes country, region or state. We may learn this from technical data (e.g. your IP address, language setting of your device) or payment currency.
We need this to:
  • meet geographic requirements in our agreements with the owners of content on the Metus Service
  • deliver content and advertising that’s relevant to you

Your device sensor data
Motion-generated or orientation-generated device sensor data if needed to provide features of the Metus Service that require this data. This is data which your device collects about the way you move or hold your device.
Additional data you may choose to give us
Categories Description
Voice Data If voice features are available in your market and where you’ve chosen to use a voice feature, we collect and process voice data. Voice data means audio recordings of your voice and transcripts of those recordings.
For more information on how different voice features work, and how you can control and turn them off.
Payment and Purchase Data If you make any purchases from Metus or sign up for a paid Service Option or a trial, we will need to process your payment data.
The exact personal data collected and used will vary depending on the payment method. It will include information such as:
  • name
  • date of birth
  • payment method type (e.g. credit or debit card)
  • if using a debit or credit card, the card type, expiration date, and certain digits of your card number Note: For security, we never store your full card number
  • ZIP/postal code
  • mobile phone number
  • details of your purchase and payment history
Survey and Research Data When you respond to a survey or take part in user research, we collect and use the personal data you provide.

We receive some of the data mentioned above from third parties. The below table describes the categories of those third parties.

Third party sources that we receive your data from
Categories of third parties Description Data categories
Authentication partners If you register for or log into the Metus Service using another service, that service will send your information to us. This information helps create your account with us. User Data
Third party applications, services and devices you connect to your Metus account If you connect your Metus account to a third party application, service or device, we may collect and use information from them. This collection is to make the integration possible.
These third party apps, services or devices may include:
  • social media
  • devices including:
    • audio (e.g. speakers and headphones)
    • smart watches
    • televisions
    • mobile phones and tablets
    • automotive (e.g. cars)
    • games consoles
  • services or platforms such as voice assistants or content platforms

We’ll ask your permission before we collect your information from certain third parties.		 User Data
Usage Data
Technical service partners We work with technical service partners that give us certain data. This includes mapping IP addresses to non-precise location data (e.g., country or region, city, state).
This makes it possible for Metus to provide the Metus Service, content, and features.
We also work with security service providers who help us protect user accounts.		 User Data
Usage Data
Payment partners and Merchants If you choose to pay through third parties (e.g. telco carriers) or by invoice, we may get data from our payment partners.
This allows us to:
  • send you invoices
  • process your payment
  • give you what you’ve purchased

If we direct you to a merchant, we receive data from the merchant that is related to your purchase. For example, we might direct you to an artist’s merchandise store on a third party platform or to a third party ticketing website.
Receiving this data allows us to:
  • calculate any commissions owed to us
  • analyse the effectiveness of our partnership with these merchant partners
  • understand your interests
 Payment and Purchase Data
Advertising and marketing partners We receive inferences from certain advertising or marketing partners. These inferences are the partners’ understanding of your interests and preferences.
This allows us to deliver more relevant ads and marketing.		 Usage Data
Acquired companies We may receive data about you from companies we acquire. This is to enhance our services, products, and offerings. User Data
Usage Data

If you download the Metus mobile app and try Metus using a logged out user experience, we will collect limited information about your usage of the Metus Service, including Usage Data. We do this to understand how you are accessing and using the Service. We also do this to ensure we provide the right experience for you, for example based on your country or region. If you decide to create a Metus account to experience our service in full, then we will combine this data with your Metus account data.

4. Our purpose for using your personal data

The table below sets out:

  • our purpose for processing your personal data
  • our legal justifications (each called a 'legal basis') under data protection law, for each purpose
  • categories of personal data which we use for each purpose. See more about these categories in Section 3 'Personal data we collect about you'

Here is a general explanation of each 'legal basis' to help you understand the table:

  • Performance of a Contract: When it's necessary for Metus (or a third party) to process your personal data to:
    • comply with obligations under a contract with you. This includes Metus's obligations under the Terms of Use to provide the Metus Service to you, or
    • verify information before a new contract with you begins.
  • Legitimate Interest: When Metus or a third party has an interest in using your personal data in a certain way, which is necessary and justified considering any possible risks to you and other Metus users. For example, using your Usage Data to improve the Metus Service for all users. Contact us if you want to understand a specific justification.
  • Consent: When Metus asks you to actively indicate your agreement to Metus's use of your personal data for a certain purpose.
  • Compliance with Legal Obligations: When Metus must process your personal data to comply with a law.
Purpose for processing your data Legal basis that permits the purpose Categories of personal data used for the purpose
To provide the Metus Service in accordance with our contract with you.
For example, when we use your personal data to:
  • set up an account for you
  • personalise your account, or
  • provide the Metus app when you download it onto your device
 Performance of a Contract
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
To provide further parts of the Metus Service.
For example, when we use your personal data to enable you to share a link to Metus content with someone else.		 Legitimate Interest
Our legitimate interests here include:
  • keeping the Metus Service running and functional
  • allowing users to access and use the Metus Service
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
To provide certain additional voluntary features of the Metus Service. When this is the case, we will clearly ask for your consent. Consent
  • User Data
  • Usage Data
  • Survey and Research Data
  • Payment and Purchase Data
To diagnose, troubleshoot, and fix issues with the Metus Service. Performance of a Contract
  • User Data
  • Usage Data
To evaluate and develop new features, technologies, and improvements to the Metus Service.
For example:
  • we use personal data to develop and improve our personalised recommendation algorithms
  • we analyse how our users react to a particular new feature and see whether we should make any changes
 Legitimate Interest
Our legitimate interests here include developing and improving products and features for our users.
  • User Data
  • Usage Data
  • Voice Data
  • Survey and Research Data
For marketing or advertising where the law requires us to collect your consent.
For example, when we use cookies to understand your interests or the law requires consent for email marketing.

 Consent
  • User Data
  • Usage Data
  • Survey and Research Data
For other marketing, promotion and advertising purposes where the law does not require consent.
For example, when we use your personal data to tailor advertising to your interests.

 Legitimate Interest
Our legitimate interests here include using advertising to fund the Metus Service, so that we can offer much of it for free.
  • User Data
  • Usage Data
  • Survey and Research Data
To comply with a legal obligation that we are subject to.
This might be:
  • an obligation under the law of the country / region you are in
  • EU law that applies to us

For example, when we use your date of birth when required for age verification purposes.		 Compliance with legal obligations
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
To comply with a request from law enforcement, courts, or other competent authorities.

 Compliance with legal obligations, and legitimate interest Our legitimate interests here include assisting law enforcement authorities to prevent or detect serious crime.
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
To fulfil contractual obligations with third parties.
For example, when we provide pseudonymised data about our users’ listening because we have an agreement with a Metus rightsholder to do so.
Pseudonymised data means that your data is identified by a code rather than your name or other directly identifying information.

 Legitimate Interest
Our legitimate interests here include:
  • maintaining our relationships with artists so that we can provide the Metus Service
  • maintaining our relationships with other third parties for the same reason
  • User Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
To take appropriate action with reports of intellectual property infringement and inappropriate content. Legitimate Interest
Our legitimate interests here include protecting intellectual property and original content.
  • User Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
To establish, exercise, or defend legal claims.
For example, if we are involved in litigation and we need to provide information to our lawyers in relation to that legal case.		 Legitimate Interest
Our legitimate interests here include:
  • seeking legal advice
  • protecting ourselves, our users or others in legal proceedings
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
To conduct business planning, reporting, and forecasting.
For example, when we look at aggregated user data like the number of new sign ups in a country in order to plan new locations to launch our products and features in.		 Legitimate Interest
Our legitimate interests here include researching and planning so that we can keep running our business successfully.
  • User Data
  • Usage Data
  • Payment and Purchase Data
To process your payment.
For example, when we use your personal data to let you purchase a Metus subscription.		 Performance of a Contract, and consent
  • User Data
  • Payment and Purchase Data
  • Street Address Data
To keep the Metus Service secure and to detect and prevent fraud.
For example, when we analyse Usage Data to check for fraudulent use of the Metus Service.		 Legitimate Interest
Our legitimate interests here include protecting the Metus Service and our users against fraud and other illegal activity.
  • User Data
  • Street Address Data
  • Usage Data
  • Payment and Purchase Data
To conduct research and surveys.
For example, when we contact our users to ask for your feedback.		 Legitimate Interest
Our legitimate interests here include to understand more about how users think about and use the Metus Service.
  • User Data
  • Usage Data
  • Voice Data
  • Survey and Research Data

5. Sharing your personal data

This section sets out who receives personal data which is collected or generated through your use of the Metus Service.

Publicly available information

The following personal data will always be publicly available on the Metus Service (except to any user you have blocked):

  • your profile name
  • your profile photo
  • your public playlists
  • other content you post on the Metus Service, and any associated titles, descriptions and images
  • who you follow on the Metus Service
  • who follows you on the Metus Service

You or another user can share certain information on third party services, like social media or messaging platforms. This includes:

  • your profile
  • any content you post on Metus and details about that content
  • your public playlists

When this sharing occurs, the third party service may store a copy of it to support their features.

Personal data you may choose to share

We will only share the following personal data with those outlined in the table below:

  • where you have chosen to use a Metus Service feature, or a third party application, service or device, and we need to share personal data to enable this, or
  • if you otherwise grant us your permission to share the personal data. For example, you can do it by selecting the appropriate setting in the Metus Service or by giving your consent
Categories of recipients Categories of data you can choose to share Reason for sharing
Third party applications, services and devices you connect to your Metus account
  • User Data
  • Usage Data
 To connect your Metus account, or so that you can use the Metus Service in connection with third party applications, services or devices.
Examples of such third party applications, services and devices include:
  • social media applications
  • speaker devices
  • televisions
  • automotive platforms
  • voice assistants

You can see and remove many third party connections under ‘Apps’ in your account.
   

     
     

Information we may share

See this table for details of who we share to and why.

Categories of recipients Categories of data Reason for sharing
Service providers
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
 So they can provide their services to Metus.
These service providers include those we hire to:
  • give customer support
  • operate the technical infrastructure we need to provide the Metus Service
  • assist in protecting and securing our systems and services (e.g. Google’s reCAPTCHA)
  • help market Metus’s (and our partners’) products, services, events and promotions
Payment partners
  • User Data
  • Payment and Purchase Data
 So they can process your payments, and for anti-fraud purposes.
Advertising partners
  • User Data
  • Usage Data
 So they can help us deliver more relevant advertising to you on the Metus Service, and help measure the effectiveness of ads.
For example, our ad partners help us facilitate tailored advertising.
Marketing Partners
  • User Data
  • Usage Data
 To promote Metus with our partners. We share certain User Data and Usage Data with these partners where necessary to:
  • enable you to participate in Metus promotions, including trials or other bundled offers
  • to promote Metus in media and advertising published on other online services
  • help us and our partners to measure the effectiveness of Metus promotions

Examples of partners include:
  • marketing or sponsorship partners
  • websites and mobile apps who sell us advertising space on their services
  • device, app and mobile partners who also offer Metus promotions

Our partners may also combine the personal data we share with them with other data they collect about you, e.g. your use of their services. We and our partners may use this information to present you with offers, promotions, or other marketing that we think you’ll find relevant.
Hosting Platforms
  • Usage Data
 Hosting platforms host podcasts so that they can deliver them to you. We share certain data, such as your IP address, with the hosting platforms when you play a podcast. We also allow you to stream podcasts available from other hosting platforms not owned by Metus.

Podcast providers should explain in the show or episode description which platform is hosting the podcast. See the hosting platform’s own privacy policy for how they use data shared with them.
Academic researchers
  • User Data
  • Usage Data
 For activities such as statistical analysis and academic study, but only in a pseudonymised format.
Other Metus group companies, including companies that Metus acquires
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
 To carry out our daily business operations and so we can maintain, improve and provide the Metus Service and acquired companies’ services to you.
For example:
  • enabling our employees who work for different group companies to develop and improve features for the Metus Service
  • sharing data with our measurement companies to measure the effectiveness of ad campaigns that run on the Metus Service
  • sharing data with our podcast companies to better understand user listening trends
Law enforcement and other authorities, or other parties to litigation
  • User Data
  • Usage Data
 When we believe in good faith it’s necessary for us to do so, for example:
  • to comply with a legal obligation
  • to respond to a valid legal process (such as a search warrant, court order, or subpoena)
  • for our own or a third party’s justifiable interest, relating to:
    • national security
    • law enforcement
    • litigation (a court case)
    • criminal investigation
    • protecting someone’s safety
    • preventing death or imminent bodily harm
Purchasers of our business
  • User Data
  • Street Address Data
  • Usage Data
  • Voice Data
  • Payment and Purchase Data
  • Survey and Research Data
 If we were to sell or negotiate to sell our business to a buyer or possible buyer.
In this case, we may transfer your personal data to a successor or affiliate as part of that transaction.

6. Data retention

We keep your personal data only as long as necessary to provide you with the Metus Service and for Metus's legitimate and essential business purposes, such as:

  • maintaining the performance of the Metus Service
  • making data-driven business decisions about new features and offerings
  • complying with our legal obligations
  • resolving disputes

Here are some of the categories of our retention periods:

  • Data retained until you remove it

It's your right to request that we delete certain of your personal data. See the section on 'Erasure' in Section 2 'Your personal data rights and controls' for more information.

  • Data that expires after a specific period of time

We have set certain retention periods so that some data expires after a specific period of time.

  • Data retained until your Metus account is deleted

We keep some data until your Metus account is deleted. When your Metus account is deleted, your data is deleted or anonymised.

  • Data retained for extended time periods for limited purposes

After your account is deleted, we keep some data for a longer time period but for very limited purposes.

Criteria used to determine the retention periods include:

  • What is the appropriate retention period to carry out our purpose? Our systems are designed to automatically 'age out' data based on a defined retention period. We choose the retention period based on its legitimate business purpose.
  • Do we need to keep data to ensure the service that users expect? We keep personal data for an appropriate period to deliver a personalised service to our users over time. We typically keep streaming history for the life of an account, for example, to provide retrospective playlists that users enjoy and personalised recommendations that take listening habits into account. For example, Your Summer Rewind and the end-of-year Wrapped campaign.
  • Are users able to update or delete the data themselves? Where users are able to see and update the personal data themselves, we keep the information for as long as the user chooses.
  • Do we need to keep the data to uphold our rules and keep our service safe? We may keep data that has been removed from the Metus Service for a limited period of time. This is:
    • to help ensure user safety
    • to protect against harmful content on our platform
    • to take action with reports of intellectual property infringement

.

  • Is Metus subject to a legal or contractual obligation to keep or delete the data? Examples include mandatory data retention laws, government orders to preserve data relevant to an investigation or data kept for the purposes of litigation. Conversely, we will remove unlawful content if the law requires us to do so.

7. Transfer to other countries

Because of the global nature of our business, Metus shares personal data internationally with Metus group companies, subcontractors and partners when carrying out the activities described in this Policy. They may process your data in countries whose data protection laws are not considered to be as strong as EU laws or the laws which apply where you live. For example, they may not give you the same rights over your data.

Whenever we transfer personal data internationally, we use tools to:

  • make sure the data transfer complies with applicable law
  • help to give your data the same level of protection as it has in the EU

To ensure each data transfer complies with applicable EU legislation, we use the following legal mechanisms:

  • Standard Contractual Clauses ('SCCs'). These clauses require the other party to protect your data and to provide you with EU-level rights and protections. For example, we use SCCs to transfer the personal data described in Section 3 'Personal data we collect about you' to our hosting provider which uses servers in the US. You can exercise your rights under the Standard Contractual Clauses by contacting us or the third party who processes your personal data.
  • Adequacy Decisions. This means that we transfer personal data to countries outside of the European Economic Area which have adequate laws to protect personal data, as determined by the European Commission. For example, we transfer the personal data described in Section 3 'Personal data we collect about you' to vendors based in the United Kingdom, Canada, Japan, Republic of Korea and Switzerland.

We also identify and use additional protections as appropriate for each data transfer. For example, we use:

  • technical protections, such as encryption and pseudonymisation
  • policies and processes to challenge disproportionate or unlawful government authority requests

8. Keeping your personal data safe

We're committed to protecting our users' personal data. We put in place appropriate technical and organisational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure.

We have put various safeguards in place to guard against unauthorised access and unnecessary retention of personal data in our systems. These include pseudonymisation, encryption, access, and retention policies.

To protect your user account, we encourage you to:

  • use a strong password which you only use for your Metus account
  • never share your password with anyone
  • limit access to your computer and browser
  • log out once you have finished using the Metus Service on a shared device

You can log out of Metus in multiple places at once by using the 'Sign out everywhere' function on your account page.

If other individuals have access to your Metus account, then they can access personal data, controls and the m+Metus Service available in your account. For example, you might have allowed someone to use your account on a shared device.

It's your responsibility to only allow individuals to use your account where you're comfortable sharing this personal data with them. Anyone else's use of your Metus account may impact your personalised recommendations and be included in your data download.

9. Children

 

The Metus Service has a minimum 'Age Limit' in each country or region. The Metus Service is not directed to children whose age:

  • is under the age of 13 years
  • makes it illegal to process their personal data, or
  • requires parental consent to process their personal data

If you're a parent of a child under the Age Limit and become aware that your child has provided personal data to Metus, contact us.

If we learn that we've collected the personal data of a child under the applicable Age Limit, we'll take reasonable steps to delete the personal data. This may require us to delete the Metus account for that child.

When using a shared device on the main Metus Service, be cautious about playing or recommending any inappropriate content to individuals under 18 years old.

10. Changes to this Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances. For example, we may display a prominent notice within the Metus Service or send you an email or device notification.

11. How to contact us

For any questions or concerns about this Policy, contact our Data Protection Officer any one of these ways:

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